Shipping
Orders ship from Hawai'i, from Hawaiian Resources Co., the official U.S. importer of Monoi Tiki Tahiti.
United States
- Free shipping on orders of $30 or more to U.S. addresses.
- Free Priority Mail on orders of $60 or more to the mainland U.S. through Dec 31.
- Orders under $30 ship by USPS. The exact rate is calculated at checkout before you pay.
International
- We ship monoi oils and soaps to most countries by USPS or DHL Express. Rates are calculated at checkout.
- Import duties, taxes or customs fees charged by the destination country may apply and are the responsibility of the recipient.
- Eau de toilette (perfume) ships to U.S. addresses only.
Tracking
You will receive an email with tracking information when your order ships.
Why is my monoi solid?
Genuine monoi is coconut oil and turns solid below about 68°F (20°C), so it may arrive solid or cloudy. That is normal. Warm the bottle in your hands or in warm water and it returns to a clear golden liquid. Learn more.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us at customer_service@mailorderhawaii.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Refunds will not be issued if a wrong shipping address was provided with the order.